top of page

Accessibility Statement

This statement was last updated on 01.09.2025.We at Embrace Eco Limited are working to make our site www.embraceeco.co.uk accessible to people with disabilities.

​

Accessibility Statement for Embrace Eco Limited. 


Effective Date: 01.09.2025

​

At Embrace Eco, we are committed to making our services accessible to everyone, including people with disabilities. We want all our customers to enjoy a smooth, welcoming, and user-friendly experience—whether you’re browsing our website, using our app, or receiving deliveries at your door.

​

1. Our Commitment

We are actively working to improve the accessibility and usability of our digital services, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.

​

2. Accessibility Features

Our website and app have been designed with the following features:

  • Clear and consistent navigation

  • Readable fonts and strong colour contrast

  • Alt text for meaningful images

  • Keyboard navigability for essential content

  • Mobile-responsive layouts

  • Support for screen readers on standard platforms

 

3. Known Limitations

While we strive for full accessibility, we acknowledge some areas may still need improvement:

  • Some older PDF documents may not be fully accessible

  • Certain third-party content may not meet our standards

  • Live chat tools may require mouse use (we are working on a fix)

If you encounter any issues, we want to hear from you.

 

4. Feedback and Support

If you experience any difficulties using our website or app, or if you have suggestions to help us improve accessibility, please get in touch:

📧 hello@embraceeco.co.uk
📞 07967 593969
📍 Embrace Eco, 8 Barrell Close, Frating, Colchester, Essex CO7 7GD

We aim to respond within 3 working days.

 

5. Alternative Formats

If you need any of our content or communications in an alternative format (e.g. large print, audio, or another language), we’ll do our best to accommodate your needs. Please email us with your request.

​

6. Ongoing Improvement

We view accessibility as an ongoing process and are continually working to identify and remove barriers. We carry out regular audits and welcome community feedback to help shape a better, more inclusive experience for all users.

This statement was last reviewed on [Insert Date].

bottom of page